KopTalk.com Forums Football Liverpool FC Forum Sky Sports on BT Vision

I really hope anyone intending to watch the game today via this option has better fortune than I do.

I terminated my Sky subscription when moving house 18 months ago, following the breakdown of a relationship. Couldn't justify £47 per month when I was working long hours and never watched 90% of the channels.

Joined BT Vision on their 'Silver' package for £17.99 pm just before Christmas, price is a bit inordinate when compared with the selection available from Sky but it's OK and includes ESPN. Not had any problems until Friday...

Gave in to the temptation of the Arsenal game, rang BT Customer 'Services' and after holding for over half an hour commenced an indefinite contract to have SS1 & 2 at around 10.45 am. Had to make a debit card payment of £11.99 over the phone as they couldn't amend my direct debit which was due 5 days later. Fine, no problem with that (been a BT customer for 15 years). "A signal will be broadcast to activate your viewing card within the next few hours, ring us if it hasn't happened by 6 pm today" I was advised. I've been employed in the IT industry for eons and didn't need to be told what I had to do, but nonetheless listened to the instructions and followed them to the letter.

Very late on Friday night I checked, black screen when selecting both channels, tried ringing Customer 'Services' but no response after listening to the message "We are very busy" etc for some 25 minutes (I have a hi-tech phone which reports boring stuff like that). Fine, I thought, notwithstanding BT's boasts they are available 24/7, I wouldn't want to work late on a Friday evening either, I'll leave it until tomorrow.

Next calls - 19 mins ending at 10.37 yesterday, 31 mins 1.40 pm, 18 mins 4.20 pm, and - for the hell of it, whilst increasingly worried about the chances of seeing the match - 40 mins at 5.45 pm. All fruitless. "We are sorry... we are very busy... alternative verbal diarrhoea", you get the drift.

This morning I gave up at 11.15 after hanging on for half an hour. No doubt any 17-year olds they do employ to answer the phones were probably still in bed after ringing in sick with illegal hangovers, waiting to boast to friends about how great the previous night was although they can't remember the majority of it.

WTF?? I'm no captain of industry, but I could easily anticipate fans wanting to sign up at the last minute for an exciting Sunday match and ensure they at least had a handful of staff waiting to take telephone orders. I don't even fall into that category but as it is they appear to have NO-ONE. And even e-mail support for BT Vision problems has disappeared.

Looks like I'm restricted to the radio. BT can go *** themselves after this.

keep trying,when you do get through,give them serious sh1t down the phone.I'm willing to bet if you push them hard enough they will give you a month free or something like that.

Throw in a few F's and B's because alot of them conversations are recorded,they usually give in and play nice after a few swear word's.

Have you managed to sort it yet??

I actually work for BT( i'm not 17yrs old tho!), ring em up kicking off, and tell em you're gonna cancel and go to another competitor, they will give you discount!

It was in the Sunday Times how BT had only achieved 60,000 customers despite a big advertising campaign. Their operation has hit a few issues. You may have backed a loser with BT. That said its high time we got some competition against sky. I have bined sky sports and not missing it at all. What I do is don't listen to the result and watch on MOD. Works a treat and I cannot be bothered these days watching 90 mins of a game unless its Liverpool.