But in the world of banking that is the only way you will have any effect, my wife said and she is an assitant manager of a building society.
Liddellpool, your wife is right. I work in a bank & plenty of e-mails about the same subject will be recorded & not deleted. They should give a response to every single one, it might be a standard reply & might take time, but one should be received.
If anyone sends an e-mail, send a follow up one the next day & keep on doing it. e-mails cost us nothing & we will get at them. Always make sure you get a name to send an e-mail to & not just the bank as it might get lost.