We had it looked at and it was none of the cheap easy fix parts. It's not great but I'll cut my losses for now as I need a washing machine. Might try sending them an email though and see what happens.
I'd go to their public twitter feed 1st...construct your tweet not to be so overly negative, but more open ended giving them a chance to respond... "Hi Hoover, I'm disappointed to learn my Hoover washing machine lasted ONLY 4 years"... something of that ilk?
Good Luck wilkij