The very people who proclaim to know all about the buzz term 'managing expectations' are the only ones who are affected. You have well and truly been duped by yourselves. Quite ironic really.
noun [oops]·trar·i·an \kən-ˈtrer-ē-ən, kän-\. If all else fails say that word outstanding a couple of times. The more you do the more you will believe your own spin.